“These Kinds of Things Just Don’t Happen in Iceland”

A quick look at the culture of exploitation of immigrants.

When looking to visit Iceland, tourists from far and wide often look to luxury hotel chains for accommodations. When looking to move to Iceland, immigrants and refugees often look to luxury hotel chains for work. Part of one of the largest industries in the country, these hotels and their owners gross millions of kronur daily. Luxury hotel chains are also one of the top employers of immigrant and refugee workers, particularly in their cleaning departments. Unfortunately, the wages for these workers are often low; day-time workers with a basic salary of a little over 370,000iskmonthly, some of the lowest wages in the country; for reference, the average monthly salary in Iceland hovers around 750,000-800,000isk. The hours are also often long, and the working conditions difficult, sometimes with one cleaner for every 50 rooms.

As immigrants or tourists from less hospitable countries, when we express anxiety about certain scenarios we often hear locals say the sentiment, “these kinds of things just don’t happen in Iceland.” Which, for the most part is true and a fact for which I am thankful. However, as globalization continues and businesses here become less personal (the workforce less made up of your brother-in-law and his cousin, and more of these unknown people from unknown lands) the sentiment becomes less and less true. This has exacerbated the culture of exploitation and abuse in many of the sectors that hire these ‘unknown people’.

Of course, these workers have unions, as is their right under Icelandic law (many of these workers are under Efling, whose membership is around 50% immigrants). However, when these workers showed support for their union’s actions to increase their pay, management and ownership began threatening and berating their lowest-waged earners in clear retaliation. “But these kinds of things just don’t happen in Iceland”—this is an argument that only hurts the workers. What is needed now is awareness and solidarity, not complacency.

Not all is lost, however. Workers and union leaders have not taken on a defeatist attitude. They are doing everything in their power to create a better Iceland for the hotel workers, and other low-wages workers. Tourists can help, of course, by being aware of the vast exploitation and abuse suffered by these workers. They can help by doing research into the lodgings they choose, and by letting hotel management and ownership know they stand in solidarity with the workers.

The author is a member of Efling and part of the negotiation committee.